Helping you remain agile during COVID-19

Actions we're taking to ensure business agility
during this exceptional time

Your health and safety, along with that of our partners, employees and communities, are our highest priorities. We are privileged to have earned the trust of the world’s leading industrial and infrastructure companies and are committed to helping you navigate these uncertain times to function safely, efficiently and reliably.

We recognize, and remain fully committed to, our role in supporting you and your operations in today’s exceptional circumstances. We are monitoring the situation closely and taking important steps to maintain the continuity of the products and support services that we provide to you.

  • We have directed our employees around the world to practice social distancing.
  • We are using flexible working and virtual tools to continue our operations and to remain connected with each other and with your teams, who may be similarly adopting new ways of working.
  • We are providing our customers with complimentary access to select offerings in the cloud until June 30, 2020 to keep your engineering and operations running safely during this time of change.

AVEVA has the global footprint and the IT infrastructure in place to provide you with the support services you need, even during moments of global disruption.

We’re utilizing technology and digital methods within our Customer Support operations to assist you in keeping your business running.

We continue to offer our online tools and materials keep you informed:

If you would like to discuss how AVEVA can help your teams to function smoothly in these unprecedented times, please contact us.

Thank you for your continued business. We are committed to playing our part to ensure that the world emerges, the stronger, from the challenges we are facing today.

Sincerely,

Craig Hayman

Craig Hayman signature

Connecting your teams and ensuring business agility

We are providing complimentary access to select offerings until June 30, 2020 to keep our customers’ engineering and operations running safely during this time of change. We want to give you the tools and flexibility you need to enable your teams to work remotely. The following information sets out the complimentary options available to you.

Contact feedback@aveva.com to discuss how you can get started.

Engineering-continuity

Engineering Continuity: Restart Remote Engineers

For projects “in flight” on premises, we are offering complimentary access to AVEVA Unified Engineering on our cloud platform, AVEVA Connect until June 30, 2020. This allows your teams to transition rapidly and safely to the cloud, enabling agile collaboration between your now-remote workforce, with secure access to AVEVA E3D Design, AVEVA P&ID, and AVEVA Diagrams. This allows your multi-discipline teams to continue to work concurrently on design and engineering tasks in real-time, minimizing disruption to your long-term planning.

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Operational Continuity: Access Anywhere

Access Anywhere provides real-time monitoring and control of your key supervisory systems using AVEVA InTouch HMI, AVEVA System Platform (formerly Wonderware) or Citect SCADA. This secure, operational access to your HMI or SCADA systems operates from a remote HTML-5 browser, giving you real-time data while minimizing the burden on your IT on VPN systems. Using AVEVA’s secure gateway from anywhere with any device, your team gets virtual, real-time access to applications to help ensure the safe and continued control of your critical infrastructure. (*Included with InTouch, System Platform 2017 or later. For Citect 2015 or later, contact AVEVA to get started).

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Operational Continuity: Remote Situational Awareness

Consolidated, Remote Situational Awareness via AVEVA Insight enables your users to consolidate data from multiple systems including HMI, SCADA, Historians and IIoT devices to build a holistic view of asset and process performance. Using the cloud platform means that wherever your teams are located, they can now make better, faster decisions. Until June 30, 2020, you can benefit from free-of-charge access to new subscriptions to AVEVA Insight. This is a no obligation trial and on June 30 you can choose whether to continue with one of our convenient Insight plans, or to return to your on-premise solutions.

Working together to connect your teams and ensure business agility

Please get in touch to find out how you can get complimentary access to these select offerings in the cloud.