Value of Unified Operations Center: Considerations to drive real-time performance management
Historically, manufacturers used data warehousing to reveal buying patterns, uncover target groups, improve procurement and delivery, and identify optimal shelf placement.
Such requirements are very strategic in nature and the answers are found by pouring through reams of data. Data warehouses always have latencies in their data, but this is not a concern when dealing with tactical decision-making.
Tactical decision making requires up to the minute information to answer such questions like:
“Do we have enough physical operations capacity to satisfy customer demand? If not, how can we get more out of what we have?”
Why running an unified operations matters?
Companies face a challenge when it comes to unlocking the knowledge of how plant operations impacts the financial performance due to the silos of information stored in various disparate data systems. Hence it becomes virtually impossible to present a common view and align individual and group objectives with the business strategy.
A summary report the day after is inadequate. More often than not, reports emerge weeks later. Unfortunately it rarely makes it to the personnel who actually drive the business. Arguably it's becoming clear that growing number of companies and cities need to invest in digital technologies and best practices to drive operational efficiency and agility.
Key imperatives when evaluating any unified operations solutions:
- encourage a performance-based culture based on collaboration across sites, plants or facilities
- embed continuous learning to decision-making models across finance, supply chain, maintenance and operations
- prebuilt KPI and role-based dashboards to better align real-time operations with business objectives
- responsive visualization, maximizing every user experiences across any device with varying presentation needs
- sustainable future proof platform with the ability to support friction-less expansions and deployment
- automated business process workflows with the ability to communicate between people, processes and systems
- proven template-based application solution templates that speeds up engineering
Closing the data loop through context
Most ERP systems have some relevant data that you need; however, most ERP systems don’t provide visibility into the information relative to your specific business circumstances.
An enterprise uses many systems for different activities. Not one contains all the information you need. Combining information in meaningful ways from various IT and OT systems results in lower production costs and optimized performance.
As an example, in many companies the finance department religiously tracks cost variances down to the penny. While variances show that something went wrong, it’s simply historical information—useless in helping operations personnel resolve a real problem in real-time.
Now that you know this, what are you going to do with it?
“Answers” come into focus when you examine data from multiple sources side-by-side in the same context.
How to embark on the path to unified operations?
People are the source of sustainable creativity and innovation in business, and information systems must support them. Rapid access to real-time information, presented visually and intuitively, empowers people to contribute to the profitability of the business.
Research suggests that for every trained operator, there are nine others who cannot access the information generated by such systems. These are people who could use such information to seriously affect the bottom line. Secondly, it is impractical to train all possible users on all systems; businesses cannot afford it. What’s needed is a common and consistent user interface that lets users access information from any system, document, database or data warehouse in the enterprise.
Key considerations for visualization requirement:
- relevant external content is easy to find
- information is aggregated in meaningful ways
- displays and reports are live – updating with fresh data with instant access to supporting information
- graphics highlight data irregularities
- graphics need to be engineered once, regardless of device or browser
- complexity of back-end systems and connections are hidden from the users
- users can choose the content or app for their own dashboard
'Visualizing your business' will lead to critical decisions and adjustments that will directly impact your bottom line. The real value lies in integration across functional departments, enabling the sharing of information and coordination of daily activities and processes.
AVEVA's recently launched, Unified Operations Center is geared towards operational analysis and tactical decision-making. Unified Operations Center changes the way real-time performance is managed and how people view success.
Unified Operations Center is the only product that can optimize the entire asset and operations life cycle by contextualizing engineering design with real-time process; augmenting physical equipment and assets with virtual reality.
Watch the webcast to discover how AVEVA’s Unified Operations Center goes beyond HMI SCADA to provide the foundation for real-time performance management.
Omer has 15+ years experience evangelizing the power of software in Industrial Automation, Enterprise software and SaaS applications.