Ferrocarrils de la Generalitat de Catalunya

The AVEVA software simplified the supervision of the rail service operations, and streamlined the management team’s ability to direct all processes

Ferrocarrils de la Generalitat de Catalunya

AVEVA helps Ferrocarrils achieve higher satisfaction levels from their users by helping them manage the FGC railway system via remote control of rail station operations including ticket sales, opening and closing of doors, lighting, etc.

Goals

  • To manage the FGC railway system via remote control of rail station operations including ticket sales, opening and closing of doors, lighting, etc
  • Continue to achieve high standards of excellence and reliability required by the company

Challenges

  • To maintain a high level of customer support by improving service despite increasing the number of automated processes being controlled via the network
  • Complete deployment of the new supervisory system without interrupting existing train and rail stations services such as ticket vending machines, escalators, access control, etc.

Results

  • The team effectively installed AVEVA automation software solutions without disrupting customer travel via the rail system
  • Remote management of all rail processes was achieved, as well as centralizing monitoring of operations in one control center
  • Automation software simplified the supervision of the rail service operations, and streamlined the management team’s ability to direct all processes

"The challenge we have set for ourselves as a company is one of excellence in customer service. Each year, we seek to achieve higher satisfaction levels from our users and AVEVA technology is an essential tool in achieving this."

– Alicia Coca, Head of the Systems Development Department, Ferrocarrils de la Generalitat de Catalunya

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