Citect and Ampla Customer Support

Find customer service solutions for Citect SCADA, CitectHistorian, and Ampla Support

Citect and Ampla Customer Support

Citect SCADA, CitectHistorian and Ampla Support helps organisations achieve performance efficiency from AVEVA solutions. Our support program provides continuous software maintenance and convenient access to highly skilled resources to remedy any technical issue that you experience as you install, fine-tune, and upgrade your software.

Contact Us

Citect SCADA, CitectHistorian and Ampla Support is a global support team that provides expert level technical support to customers. With three regional expert support centres across the globe – the Americas, Asia Pacific, and Europe – we are available to assist you with product application knowledge, troubleshooting and resolving system issues in a timely manner, and optimising the performance of your AVEVA software.

And because our Support team is tightly integrated with the Citect SCADA, CitectHistorian and Ampla development teams, our Support engineers can readily troubleshoot even the most difficult issues.

When contacting Support, please ensure you have your contact details and site ID number for the Support Engineer to assist you without delay when you call.

Support Hours

Primary and standard level support customers - Monday to Friday, 9am - 5pm (normal local business hours)

Premium and elite level support customers - 24/7 emergency support (Outside normal business hours, dial the toll free number for your region and press option 4)

Region

Country

Phone Number

Asia Pacific

Australia

1300 131 631

Greater China

10 800 712 1587

Japan

00531 121 985

New Zealand

0800 880 026

Singapore

0800 120 4562

South Korea

00798 14 800 7112

Other Asia Pacific Countries

+61 2 9125 8500

Reverse Call Charges

Europe

Belgium

0800 40 710

Denmark

808 87 453

Finland

0800 913 065

France

0805 631570

Germany

49 2102 404 6000

Hungary

06 800 18490

Italy

800 986 902

Netherlands

0800 020 0498

Norway

800 11979

Spain

800 098 944

Sweden

0200 882 612

Switzerland

0800 001 241

UK

0800 376 2869

Other European Countries

+61 2 9125 8500

Reverse Call Charges

Middle East

Israel

1 809 216 065

Other Middle East Countries

+61 2 9125 8500

Reverse Call Charges

North America and Latin America

Brazil

800 891 2162

Canada

1800 565 6699

Mexico

001 866 522 0285

USA

866 589 6855

Other Americas Countries

+61 2 9125 8500

Reverse call charges

If you have any technical queries relating to our products, please contact support.citect@schneider-electric.com

Customer FIRST Program Guide

Customer FIRST provides industry-leading software maintenance, support and services to get the maximum value from your software.

Citect and Ampla Program Guide

Global Training

Training services empower your team for success, regardless of global region.

Visit the Training Site