Citect and Ampla Customer Support

Citect SCADA, CitectHistorian and Ampla Support helps organisations achieve performance efficiency from AVEVA solutions. Our support program provides continuous software maintenance and convenient access to highly skilled resources to remedy any technical issue that you experience as you install, fine-tune, and upgrade your software.

Citect SCADA, CitectHistorian and Ampla Support is a global support team that provides expert level technical support to customers. With three regional expert support centres across the globe – the Americas, Asia Pacific, and Europe – we are available to assist you with product application knowledge, troubleshooting and resolving system issues in a timely manner, and optimising the performance of your AVEVA software.

And because our Support team is tightly integrated with the Citect SCADA, CitectHistorian and Ampla development teams, our Support engineers can readily troubleshoot even the most difficult issues.

When contacting Support, please ensure you have your contact details and site ID number for the Support Engineer to assist you without delay when you call.

Support Hours

Primary and standard level support customers - Monday to Friday, 9am - 5pm (normal local business hours)

Premium and elite level support customers - 24/7 emergency support (Outside normal business hours, dial the toll free number for your region and press option 4)