Citect and Ampla Customer Support
Find customer service solutions for Citect SCADA, CitectHistorian, and Ampla Support
Citect and Ampla Customer Support
Citect SCADA, CitectHistorian and Ampla Support helps organisations achieve performance efficiency from AVEVA solutions. Our support program provides continuous software maintenance and convenient access to highly skilled resources to remedy any technical issue that you experience as you install, fine-tune, and upgrade your software.
Contact Us
Citect SCADA, CitectHistorian and Ampla Support is a global support team that provides expert level technical support to customers. With three regional expert support centres across the globe – the Americas, Asia Pacific, and Europe – we are available to assist you with product application knowledge, troubleshooting and resolving system issues in a timely manner, and optimising the performance of your AVEVA software.
And because our Support team is tightly integrated with the Citect SCADA, CitectHistorian and Ampla development teams, our Support engineers can readily troubleshoot even the most difficult issues.
When contacting Support, please ensure you have your contact details and site ID number for the Support Engineer to assist you without delay when you call.
Support Hours
Primary and standard level support customers - Monday to Friday, 9am - 5pm (normal local business hours)
Premium and elite level support customers - 24/7 emergency support (Outside normal business hours, dial the toll free number for your region and press option 4)
Region
Country
Phone Number
Asia Pacific
Australia
1300 131 631
Greater China
10 800 712 1587
Japan
00531 121 985
New Zealand
0800 880 026
Singapore
0800 120 4562
South Korea
00798 14 800 7112
Other Asia Pacific Countries
+61 2 88795401
Europe
Austria
0800 677 670
Belgium
0800 40 710
Denmark
4488 5670
Finland
0800 913 065
France
0805 631570
Germany
0800 7235337
Hungary
06 800 18490
Italy
800 986 902
Netherlands
0800 020 0498
Norway
800 11979
Spain
800 098 944
Sweden
040-384455
Switzerland
0800 001 241
UK
0800 376 2869
Generic number / Other countries
+39 0331 243101
Middle East
Israel
1 809 216 065
Generic number / Other countries
+39 0331 243101
North America and Latin America
Brazil
800 891 2162
Mexico
001 866 522 0285
USA
866 589 6855
Other Americas Countries
+1 949 639 8500
If you have any technical queries relating to our products, please contact Citect.support@aveva.com
Global Training
Training services empower your team for success, regardless of global region.