Customer FIRST Software Maintenance and Support Program

Protect and extend the value of your AVEVA products and solutions with comprehensive, award-winning Support and Services program

Your Success is Our Mission

The Customer FIRST Software Maintenance and Support Program is a flexible portfolio of services that help protect and extend the value of your AVEVA products and solutions across their entire lifecycle. With the formal service relationship, you get access to an assortment of service entitlements including latest software upgrades, expert technical assistance, and other optional services and self-help tools to help you improve your operational effectiveness.

Click here to learn how Software Maintenance and Support is a competitive strategy that helps sustain and improve operational performance.

Customer FIRST for Aquis and Termis

The Customer FIRST Program for Aquis and Termis provides you with two service levels – Standard and Premium, and options that enable you to access technical support and services to optimise, fine-tune, or upgrade your system. Additional benefits for Premium members include Training, Consulting Services, Upgrade and Migration Planning, Application Support, and more.

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Customer FIRST for Avantis

Your access to exceptional technical support helps quickly resolve problems and ensures your Avantis software runs at its highest level of performance. Each program tier provides you with a range of benefits and entitlements.

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Avantis

You have options to choose from three service levels – Standard, Premium, and Elite – and options that enable you to access technical support and services to optimise, fine-tune, or upgrade your system. Additional benefits for Premium and Elite members include Account Management, Operations Support, Performance Reviews, and more.

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Avantis PRiSM

For Avantis PRiSM, you have two options to choose from – Premium and Elite – and options that enable you to access technical support and services to optimise, fine-tune, or upgrade your system. Additional benefits include Technical Account Management, Model Development Services, Upgrade Planning, and more.

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Customer FIRST for Citect, CitectHistorian, and Ampla

With options to choose from four service levels – Primary, Standard, Premium and Elite – you get streamlined access to support experts who have years of experience supporting diverse AVEVA installations around the world.

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Customer FIRST for Industry Software Suites

The Customer FIRST Program for Industry Software Suites offers technical support services that enable you to make the most of your software investment, and ensure your employees maximise the use of our software to help you stay competitive in the marketplace. And optional services give you the specific help that your business needs.

Customer FIRST for Oil and Gas Midstream

Extend the value of your Oil and Gas Midstream software (including OASyS and SimSuite) with industry-leading software maintenance and mission-critical support programs.

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Customer FIRST for SimSci

Access rich portfolio of services including award-winning application support, continuous software and application maintenance, and optional services to help you protect and extend the value of your SimSci investment.

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SimSci Process Optimisation

You have options to choose from two service levels – Standard and Premium – that enable you to access technical support and services to optimise, fine-tune, or upgrade your system. Additional benefits include Technical Account Management, Resident Engineer, Performance Review, on-site engineering services, and more.

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SimSci Process Design

You have options to choose from three service levels – Standard, Premium and Elite – to get the most value out of your SimSci Process Design software investment. Access 24/7 Technical Support, priority case management, online training webinars, and additional benefits such as dedicated customer portal, upgrade planning roadmaps, training, engineering consultancy, and more.

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SimSci Simulation and Training

Get the most value out of your SimSci Simulation and Training software investment with access to the Global Customer Support (GCS) website, software maintenance, Customer FIRST Benefits App, system lifecycle assessment, and additional benefits such as training services, system performance health check, remote access, on-site engineering services, and more.

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Customer FIRST for Wonderware

Customer FIRST is the foundation of your service and support relationship with AVEVA and your local Wonderware distributor. A variety of programs offer an assortment of programs for continuous software maintenance, service entitlements, and convenient access to highly skilled resources as you install, fine-tune, and upgrade your Wonderware software.

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