Get Support Anytime, Anywhere with our Customer FIRST Apps

AVEVA’s Customer FIRST Apps provide you with instant mobile access to support resources on the go, including access to support cases and the expert knowledge needed to keep your AVEVA software running smoothly, so you can spend more time focused on your business!

Customer FIRST Support App

Connect and interact with AVEVA Global Support to gain knowledge and support for your troubleshooting needs. The Customer FIRST Support App provides access to valuable technical support tools and resources including support case management, the ability to search our product knowledge bases for self-service, and receive push notifications in real time for product alerts and news updates.

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App Features At-a-Glance

News

Stay up-to-date with the latest news and product alerts from the AVEVA Global Customer Support team.

Case Management

Log and manage service requests and receive updates via mobile push notifications to track resolution status.

Knowledge Search

Search for and access over 15,000 tech notes, knowledge articles and FAQs for all products on the AVEVA Knowledge and Support Centre website, with product-contextual search (e.g. filter by product line).

Favourites

Bookmark frequently used, handy tech notes or other knowledge resources under Favourites to easily reference them from the home screen.

Get the Customer FIRST Support App

Download the Customer FIRST Support App on your iOS or Android device and login with your AVEVA Knowledge and Support Centre (KSC) website credentials. You may also visit the KSC website to register or to reset your password.

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Customer FIRST Benefits App

Stay updated with new software upgrades and releases, upcoming events, training sessions, technical tips and tricks, and more using the Customer FIRST Benefits App on your smartphone or tablet device.

Access Customer FIRST Benefits App

Download the Customer FIRST Benefits App on your device and login with your AVEVA Knowledge and Support Centre (KSC) website credentials. You may also visit the KSC website to register or to reset your password.

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Customer FIRST Benefits App for iOS and Android

Download the Customer FIRST Benefits App to your iOS or Android device to access the following information:

Business Values and Trends

Make the most of your Customer FIRST membership by accessing latest trends in the support industry, and business value delivered through the program.

Customer FIRST Offerings

See an overview of the various Customer FIRST Programs and learn about new services to optimise your software applications.

Product Roadmap

Plan your software upgrades with the software product roadmap from the Software Info Centre module. Request your upgrade with just a single click.

Customer Success

Read case studies, customer testimonials, and success stories, and watch videos about our global customers.

Tech Tips

Real-time notification of new technical publications helps you avoid common problems and implement best practices into your operations.

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Swipe left or right to provide us with a simple rating of your level of satisfaction with the Customer FIRST Program.

Embrace Your Digital Transformation

Contact us to get started on your journey today.